New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner














  
          Popular Jobs
Tyonex Nigeria Limited Job Recruitment (3 Positions)

Bethsaida Group of Companies Job Recruitment (11 Positions)

GUO Transport Company Limited Job Recruitment (3 Positions)

Konga Nigeria Job Recruitment (4 Positions)

Owens and Xley Consults Job Recruitment (3 Positions)

Tony Blair Institute for Global Change Job Recruitment

Fidelity Bank Plc Graduate Trainee Recruitment 2020

FHI 360 Job Recruitment (3 Positions)

United Nations Volunteers (UNV) Job Recruitment

Ascentech Services Limited Job Recruitment (5 Positions)

Kadick Integrated Limited Job Recruitment (3 Positions)

Business Development Manager - SIPML at Stanbic IBTC Bank

Pivotage Consulting Job Recruitment (4 Positions)

DeKING Navigation Internship / Volunteer Job Recruitment (4 Positions)

Plan International Job Recruitment (4 Positions)

Mario Consulting Limited Job Recruitment (5 Positions)

Massive Entry-Level & Exp. Job Recruitment at a Reputable Oil and Gas Company (40 Positions)

54gene Job Recruitment (4 Positions)

Kloverharris Limited Job Recruitment (7 Positions)

Paga Nigeria Current Job Recruitment (4 Positions)

APM Terminals Job Recruitment

Canaan Estate and Homes Job Recruitment (3 Positions)

Human Capacity Development Consultants (HCDC) Limited Job Recruitment (7 Positions)

Josepdam Port Services (JPS) Nigeria Limited Job Recruitment (7 Positions)

OWPPiN Limited Job Recruitment (4 Positions)

Zilt Investment Limited Job Vacancies (5 Positions)

Strugz Job Recruitment (8 Positions)

National Identity Management Commission (NIMC) Job Recruitment (19 Positions)

Economic Community of West African States (ECOWAS) Job Recruitment (23 Positions)

Zetech Oil Services Nigeria Limited Job Vacancies (8 Positions)

Federal Ministry of Agriculture and Rural Development Recuitment for Consultants (3 Openings)

Vogue Web Solutions Limited Job Recruitment

Anadach Group Job Vacancies (5 Positions)

Jerian Logistics Job Recruitment

The Workplace Centre Limited Job Recruitment (8 Positions)

Sales Executives at Kirby Nigeria

Greenfield Consulting Job Recruitment (4 Positions)

Options Consultancy Services Limited Job Recruitment (18 Positions)

2020 Nigeria Police Force (NPF) Recruitment: Candidates Record Update

Conglomerate Associate Nigeria Limited Job Recruitment (4 Positions)

Solidarites International (SI) Job Recruitment (3 Positions)

Jemi Neil Consulting Job Recruitment (3 Positions)

Palladium Group Job Recruitment (3 Positions)

Orient Global Manufacturing Limited Job Recruitment (3 Positions)

Mantrac Nigeria Limited - CAT Job Recruitment

Box Residence Hotel and Apartment Job Vacancies (5 Positions)

U.S. Mission in Nigeria Job Recruitment (3 Positions)

HOR Logistics Internship & Exp. Job Recruitment (3 Positions)

Oxford Group Nigeria Job Recruitment (7 Positions)

Deloitte Nigeria Job Recruitment (10 Positions)


Head, IT End User Support at Huawei Technologies Company Nigeria Limited

Posted on Thu 26th Mar, 2020 - hotnigerianjobs.com --- (0 comments)


Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

We are recruiting to fill the position below:

Job Title: Head, IT End User Support

Location: Lagos

Roles and Responsibilities

  • Manages the End User Support staff with regards to service delivery, performance evaluations, promotions, training, hiring and disciplinary responsibilities.
  • Build and manage 24/7/365 environment including in-call and escalation practices to provide efficient and timely support.
  • Ensures service needs and SLAs by reviewing support management system, providing training, and making sure the knowledge base information is accurate and up-to-date
  • Development and maintenance of support operating procedures that support the day to day procedural processes and reinforce policy adherence
  • Assists in policy and procedure development based on direction from senior IT management
  • Addresses complicated support issues that are escalated by team members
  • Conduct meetings with team members to review status of IT service issues
  • Creation and support of standards, processes and procedures necessary to produce the deliverables from the team.
  • Meet with IT management to review overall performance, and to gain feedback on support performance.
  • Collaborates with other teams in handling and responding to user issues, problem analysis and making requested service improvements.
  • Ensures that proper escalation paths are followed by the support staff that are in line with documented procedures and policies.
  • Training staff on operational procedures and troubleshooting techniques.
  • Creates user facing communication to address service outages, system upgrades and general IT informational announcements.
  • Gather and analyse metrics to benchmark the end user support team workload/performance and identify trends and issues.
  • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity.
  • Great communications and collaboration skills across the enterprise End User Services Team.

Education and Experience

  • B.Sc. / M.Sc. in Computer Science or any Engineering related course.
  • ITIL V3 Foundation Certification.

Competence / Certifications:

  • At least 7+ experience in leading teams in managing end-user devices and applications.
  • Competency in process development, execution and organizational change management
  • Experience working with geographically distributed teams and ensuring standard practices.
  • Excellent communication: proven ability to produce a variety of business documents that display a Command of language, clarity of thought and strong presentation skills.
  • Strong root cause analysis, problem-solving, and analytical skills.
  • Knowledge of IT applications an software development lifecycles.
  • Project Management knowledge.
  • Knowledge of the WLA (Working Level Agreement) to be used for the specific customers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *