Customer Support and Credit Collection at QuickCheck

QuickCheck is a Nigerian Fintech Startup of Seedstars portfolio with the mission of providing financial services to underserved consumers. Built by people who work towards solving real world problems, we realized that a large portion of the Nigerian population has no access to proper banking services... We want to fill this gap!

We are recruiting to fill the position below:

Job Title: Customer Support and Credit Collection

Location: Lagos, Nigeria
Job type: Full Time
Level: Entry Level

Description

• Are you interested in joining a fast-growing international startup, aiming at a meaningful financial inclusion of emerging markets and work in a flexible environment filled with learning opportunities?

About the Job

• Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need of any form of collateral or guarantor.
• The key purpose for this job role is to help clients avoiding the risk of defaulting and minimize frictions in customer acquisition and retention

Responsibilities for this Role

• Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
• To embrace the challenge of minimizing loss resulting from non payment of loans
• Ensuring the CRM tool is used to record interactions with clients, fast typing-speed while on the phone required
• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
• To provide feedback on collection activities for policy changes

Your Profile

• You are a young professional, with high ambitions and desire to learn
• You have an innate drive for exploring different options for reaching results
• You love technology: familiar with internet, mobile apps, Android phones, e-mail, social media
• You can handle multi-tasking and high pressure by prioritizing your work
• You are an excellent communicator, with strong negotiation skills
• Previous experience in credit collection or customer support with use of CRM, gives you an advantage

Benefits and Perks

• Work from the coolest co-working space in Lagos: we got our private office at Seedspace in Ikoyi
• Be part of a global movement and build your network in 80+ emerging markets
• Join a young and entrepreneurial company, giving you autonomy and freedom to "run the show"
• Growth opportunities (both locally and at global level) and support to achieve your mastery (by participating in our internal Seedstars Academy)
• Terrace with stunning 7th floor view, where you can enjoy lunch served by the in-house restaurant

Application Closing Date
Not Specified.