Smallholder Partnerships Analyst at Babban Gona

Babban Gona Agricultural Franchise is a financially sustainable, high impact and highly scalable social enterprise, which is part-owned by the farmers it serves. Babban Gona is an innovative model designed to serve the bottom of the pyramid and transform agriculture into a job-creation engine. Through this agricultural franchise, Babban Gona offers a suite of services to smallholder farmers, helping them to overcome the challenges of fragmentation and low economies of scale.

We are recruiting to fill the position below:

Job Title: Smallholder Partnerships Analyst

Location: Northern Nigeria

Job Description

• Babban Gona seeks to hire an Analyst to provide support to the Smallholder Partnerships team.

Key Responsibilities

• Manage recruiting, training, and performance management of farmer members – iteratively ensuring that standards of agronomy best practices are maintained;
• Resolve all farmer concerns in a proactive and timely manner according to company standards – within a 24 hour period from reporting date;
• Intervene as required when customer service challenges escalate and must be addressed at higher level;
• Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining Babban Gona farmers;
• Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs;
• Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance;
• Provide farmers with timely and adequate resources to ensure that the Babban Gona brand is always accessible to the members we serve;
• Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
• Manage team to ensure 100% accuracy on plant growing activity is logged on appropriate software application
• Guide team on people management issues
• Ensure that standards are maintained and members are in good standing;
• Constantly communicating program status and risks to leadership, and presenting options and recommendations;
• Constantly improving the overall customer experience.

Requirements

• Bachelor's Degree in Agricultural Science, Agricultural Economics, or any related field;
• Proven problem solving abilities;
• Strong analytical and conceptual skills;
• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
• Goal oriented, self-motivated, confident, thorough and tenacious;
• Positive attitude to work;
• Customer-oriented - Adaptability and flexibility to quickly adjust to changing environments and product offerings.
• Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Start Up Environment:

• Thrives in a fast paced, start-up environment with dynamic business priorities.

Detailed Orientation and Managing Complexity:

• Extensive experience leading a complex organization and passion for getting into details to identify root cause of issues and create innovative solutions.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the Job Title as the subject of the mail.