Client Service Executive / Secretary at Higher Ground International Schools (HGIS)

Higher Ground International Schools (HGIS) Uzuakoli in Abia State, is a newly built ultramodern Secondary, Primary and Nursery School located along Uzuakoli - Umuahia highway with a beautiful learning environment, and world-class teaching and learning facilities. Our school offers a wide range of learning experiences from academics, morals, to mentorship and sports development. Our curriculum is a unique blend of British and Nigerian based on our philosophy of “training the mind, impact for self/talent discovery and mentoring towards excellent fulfillment of potentials.

We are currently recruiting suitably qualified candidates to fill the position below:

Job Title: Client Service Executive / Secretary

Location: Abia

Job Description

• Act as the Institution’s ambassador and first point of contact by providing excellent customer service to all staff, guests, parents, visitors and partners coming to the school
• Undertake all clerical duties and ensure necessary communications are released timely and channeled appropriately as directed by the school Admin
• Effectively manage all information channels, both online and offline, generate relevant correspondences, Memo, circulars, etc for Admin/managements review, and provide customized professional feedback within stipulated timeline.

Responsibilities

• Welcomes/receives parents and students by greeting them in person or on the telephone; answering or directing inquiries
• Ensures necessary contacts with parents, students and HGIS via online channels (e-mail, website, whatsapp, twitter, LinkedIn etc) walk-in center, SMS or phone and provide the parents and students with a personalized and quality customer service experience
• Through interaction with parents and students on the phone, uses every opportunity to build parents’ interest in the school’s products and services.
• Manages administrative duties assigned by the school Administrator in a professional manner
• Consistently stay abreast of any new information on the Institutions’ products, and adopt promotional campaigns to ensure accurate and helpful information flow to parents and students when they make enquires.
• Partner with the PR/Marketing executive to ensure all enquires, entries and requests from parents are treated promptly
• Receives and sends parcels/documents for HGIS
• Distributes mails in the organization
• Handles any other duties as assigned by the School Administrator.

Requirements

• Should have a minimum of HND, B.A, B.Ed, B.Sc in relevant Arts, Sciences or humanities courses.
• One (1) year post graduate experience in front line customer service.
• Must be fluent in English and vast in the use of computer systems and application, fax, Printer, Copier and scanner
• Must have good mastery of email/communication etiquette

Application Closing Date
30th May, 2020.