Head of Customer Service at a Reputable Real Estate Management Company - FSDT Consulting

FSDT Consulting - Our client, a reputable Real Estate management company, is currently recruiting qualified candidates for the position below:

Job Title: Head of Customer Service

Location: Lagos

Job Description

• Overseeing the management of client relationships
• Developing and implementing strategies that drive the continuous improvement in customer service
• Acting as a liaison between client and company, making sure that clients receive instant gratification
• Collect and analyse client data and market trends
• Managing and utilizing data collection to better understand clients and competition
• Leading and manage the team to ensure high standard of customer service is offered
• Ensuring that all customers' queries are resolved effectively and on time

Qualifications

• First degree in Social Science or related discipline
• Professional certificate in customer service management
• Minimum of 5 years in customer service role with 3-4years in supervisory role

Skills and Competencies:

• Proven leadership and customer service management skills
• Excellent communication and presentation skills
• Strong team spirit
• Well organised and ability to meet agreed deadlines
• Disciplined and motivated

Application Closing Date
5th June, 2020.