Operations Specialist (Lagos) at Bolt Nigeria

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position of:

Job Title: Operations Specialist

Location: Lagos

What you'll be doing

• Support all Bolt's Food Delivery operations in the city
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and restaurants
• Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app
• Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation
• Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
• Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.

Requirements

• Have 2 years experience in an analytical position
• Have a data-driven analytical mindset (good Excel skills are a plus)
• Amazing negotiation and communication skills in English
• Be a hustler, not stopping after 20 obstacles a day
• Be passionate about new technologies and food tech

You’ll get extra credit for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

Benefits

• Motivating compensation – motivational base pay and company stock options
• No corporate BS – we’re moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Flexible working hours – as long as you get the work done
• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

Application Closing Date
Not Specified.