Customer Service Representative at DEDA Hospital

DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DeDa hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children and families. For over 6 years, DeDa hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Duties

• Answering telephone calls in a professional manner at all times.
• Maintaining diaries and arranging appointments.
• Taking messages and giving feedback.
• Accepting packages and liaising with visitors/patients/clients
• Must possess excellent IT skills and efficiently use a variety of software packages.
• Handling correspondence of a confidential nature.
• Confidentiality is maintained at all times.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and clients.
• Standing as an interface between the staff and guests.
• Writing reports as may be required.

Note: The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.

Position Requirements

• Education: Minimum Qualification: Bachelor's Degree.
• Experience: Minimum 2 Years of experience in a similar role. Being in a hospital and working with HMOs will be an added advantage.
• Previous clerical, secretarial, or commercial work experience is essential.

Skills and Competency Requirements:

• Good observation and presentation skills.
• Understanding and knowledge of health and safety procedures.
• Have a professional approach to all routine tasks and displays a sense of responsibility at all times.
• Focused on the delivery of customer service to everybody in the organization as well as visitors.
• Excellent time management, interpersonal, organizational, adaptability, and team-building skills.
• Excellent IT and administrative skills.
• Ability to communicate effectively at all levels.
• Must be fluent in written and spoken English

Personal Attributes:

• Task Focused, Proactive, and Disciplined with a sense of integrity.
• Smart, well-groomed, and confident with a professional attitude at all times.
• Possessing a friendly, approachable personality.
• Willing to work long hours as at when required.
• Can pass a personal identity check and produce references or guarantors.
• The front office customer service officer must present himself/herself and
• act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

Application Closing Date
5th June, 2020.