Posted on Thu 28th May, 2020 - hotnigerianjobs.com --- (0 comments)
Safco Mega Solutions is a pharmaceutical wholesale company that supplies branded generics and over-the-counter pharmaceuticals to a wide range of customers. This includes but not restricted to retail pharmacy chains, independent retail pharmacies and institutional providers such as hospitals, health systems and other health care providers.
We are recruiting to fill the position below:
Job Title: Senior Human Resources and Administration Officer
Location: Ajah, Lagos
Sector: Pharmaceuticals
Job Overview / Summary
The Senior Human Resource and Administration Officer, based provides day-to-day for all administration and Human Resource systems and services at Safco Mega Solutions. The position supervises the Operations Officer.
Major Responsibilities
Human Resources administration:
Staff salary administration and contract of employment
Admin expenses claims processing.
Coordinating all recruitment processes & on-boarding of new hires.
Employee relations and conflict resolution in the group office.
Maintaining a conducive work environment for staff.
Managing employee database.
Vendor management
Managing the front office staff and facilities assistant to ensure the seamless running of the office.
The CEO’s Office:
Providing strategic administrative support to the office of the CEO
Calendar management for the CEO’s office
Managing all written and verbal communication with internal and external stakeholders.
Managing all travels plans for CEO
Handled all on & off-site meetings, including negotiating favourable rates on behalf of the company.
Managed the official travels, hotel bookings, visas procurement and protocol assistance for the CEO office.
Customer Relation Management:
Resolving and redirecting customer queries
Resolved enquiries and queries from callers and escalating to relevant departments when necessary.
Build relationships with all customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs
Business Development:
Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
Contacting potential clients via email or phone to establish rapport and set up meetings
Planning and overseeing new marketing initiatives
Attending conferences, meetings, and industry events
Contacting clients to inform them about new developments in the company’s products
Other Responsibilities:
Build good relationships with staff and suppliers
Conduct orientation for new staff on staff benefits
Key Working Relationships:
Position Reports to: Chief Executive Officer
Position directly supervises: Operations Officer
Other Internal and/or external contacts: Suppliers
Qualifications
Education: Bachelor or Diploma in Management or related field
Work Experience: Minimum 3 years experience in HR or Admin
Demonstrated Skills and Competencies: Strong organizational skills, good at multi-tasking, flexible.
Ability to communicate clearly both verbally and in writing.
Able to work under pressure with minimum supervision. Good task prioritization skill and Good time and people management skill
Basic computer proficiency of Microsoft Excel, Word, and PowerPoint
Good knowledge in Thai labor law and legal concern
Positive attitude, Excellent and team-oriented person
Ability to work to regular deadlines and adapt to changing situations
Excellent time management skills
Languages and Computer skills:
Good command of written and spoken Thai and English
Computer proficient and demonstrate skills in database management and record-keeping.