Customer Service / Sales Executive at Xley Consults

Owens and Xley Consults - Our client, a luxury home and lifestyle company located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below:

Job Role: Customer Service / Sales Executive

Location: Victoria Island, Lagos

The Function of the Role

• The sales executives are the first line of contact for walk-in customers to the brand.
• They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
• S/he must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Arrange displays on a regular basis and ensure that all displays are properly locked and secured
• Report discrepancies and problems to the store manager.
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Keep a schedule of events /special promotions
• Work with management to organize and execute sales campaigns
• Perform all other duties as assigned
• Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
• Keep store tidy and clean and ensure cleaners clean constantly.
• Process all cash and card payments
• Answer first line queries and complaints from customers.
• Balance cash registers with receipts.
• Execute the store’s visual merchandising concept
• Work with store manager to conduct inventory count
• Work with store manager to prepare store reports

Requirements

• High level of professionalism.
• Have the ability to work independently and flexibly
• Have the ability to work well under pressure and meet deadlines
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• Result-oriented team player with exceptional motivation and interpersonal skills
• Good written and verbal communication skills
• Excellent selling, communication and negotiation skills
• Must reside within Victoria Island

Educational Qualification

• HND or B.Sc in any related discipline.

Experience:

• 1-3 years’ experience in direct sales

Skills and Abilities:

• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends
• Loves a challenge
• Assertive and creative.

Salary
N60,000 monthly.

Application Closing Date
2nd June, 2020.