New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner














  
          Popular Jobs
APIN Public Health Initiatives (APIN) Job Recruitment (39 Positions)

SIMS Nigeria Limited Graduate & Exp. Job Recruitment (5 Positions)

NYSC Internship Program at Transport Services Limited (TSL) - Lagos, Cross River, Enugu and Ogun

Hamilton Lloyd and Associates Job Recruitment (3 Positions)

Popham Walter Odusote (PWO) Job Recruitment (12 Positions)

PricewaterhouseCooper (PwC) Job Recruitment (3 Positions)

Food and Confectionery Product Nigeria Limited Job Recruitment (3 Positions)

Air Peace Limited Job Recruitment

Graduate Trainee, Internship & Exp. Jobs at PearlDrops Healthcare Staffing (15 Positions)

African Union (AU) Job Recruitment (10 Positions)

Altara Credit Limited Job Vacancies (4 Positions)

African Development Bank Group (AfDB) Job Recruitment (19 Positions)

Talent Acquisition Consultant Job Recruitment (3 Positions)

Synapse Services Job Recruitment (4 Positions)

Internship & Exp. Job Recruitment at WorkCity Africa (5 Positions)

Address Homes Limited Job Recruitment (3 Positions)

BIC Nigeria Job Vacancies (4 Positions)

Optihealth Specialist Hospital Job Recruitment (11 Positions)

Graduate & Exp. Job Recruitment at AcademicianHelp (3 Positions)

Multinational Telecom Company Job Recruitment - LN Outsourcing Limited (4 Positions)

Salpha Energy Job Recruitment (4 Positions)

Independent National Electoral Commission (INEC) is Recruiting for Director of Training

Stanbic IBTC Bank Job Recruitment

International Rescue Committee (IRC) Job Recruitment (6 Positions)

Multinational Oil & Gas Company Job Recruitment (13 Positions) - Maventeq Systems Limited

MacTay Consulting Job Recruitment (4 Positions)

IHS Towers Technical Skills Acquisition Program (TSAP) 2020

9mobile (Formerly Etisalat Nigeria) Job Recruitment (3 Positions)

United Nations Development Programme (UNDP) Job Recruitment (3 Positions)

Don Quester Consulting Job Recruitment (4 Positions)

Cuso International Job Recruitment (3 Positions)

Renowned Oil & Gas Company Job Recruitment (8 Positions) - Lonadek Nigeria Limited

Bemil Nigeria Limited Job Recruitment (3 Positions)

British High Commission Nigeria Job Recruitment (4 Positions)

Leading Manufacturing Company Job Recruitment (8 Positions)

Conclase Consulting Job Recruitment (21 Positions)

National Agency for the Control of AIDS (NACA) Job Recruitment

Bizpool Africa Job Recruitment (3 Positions)

NACA Program Officer at the National Agency for the Control of AIDS (NACA)

Amaiden Energy Nigeria Limited Job Recruitment (17 Positions)

Proten International Job Recruitment (5 Positions)

Archwood School Teaching Job Vacancies (4 Positions)

Premiere Urgence Internationale (PUI) Job Recruitment (3 Positions)

Multipro Consumer Products Limited Job Recruitment (4 Positions)

Design / Building and Construction Company Job Vacancies (4 Positions)

Interrand Group Job Recruitment (11 Positions)

Paul Esther Consulting Limited Job Recruitment (4 Positions)

Norwegian Refugee Council (NRC) Job Recruitment (3 Positions)

Caverton Helicopters Limited Job Recruitment (3 Positions)

Career News: Nigerian Defence Academy (NDA) Announces Screening Test Date


Service Center Associates at Fenix International (Enugu & Kwara)

Posted on Thu 11th Jun, 2020 - hotnigerianjobs.com --- (0 comments)


Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Service Center Associate

Locations: Enugu and Kwara
Job type: Full-Time
Team: Customer Experience
Slots: 2 Openings

Job Objective

  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria.
  • As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

Key Responsibilities

  • Provide excellent customer service to all Fenix Nigeria customers at all times
  • Attract new and existing customers to the Service center
  • Supervise the movement & stock count of Fenix Nigeria inventory to and from the Service Center
  • Provide periodic reports on customer engagement and stock count to Senior Service Center Center Associate

Deliverables and Activities
Customer Engagement:

  • Customer Liaison- Serve as a liaison between the customer and Fenix
  • Information Accuracy- Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Courtesy Calls- Make courtesy calls to Fenix customers as requested
  • End-to-end Experience- Ensure all Fenix customers have a great end-to-end customer experience

Problem Solving:

  • Resolve Customer Queries- Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose Technical Issues- Diagnose technical issues with the customer units and support in the swapping process
  • Escalation to Manager- Escalate issues or questions to manager if you cannot resolve them

Data Management:

  • Inventory Reporting- Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Data Entry- Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Customer Feedback Data- Help collect data on Customer feedback and satisfaction

Inventory Management:

  • Unit Inventory- Supervise and monitor the collection and disbursement of sales and service unit inventory (including accessories) in the Service Center

Product Development :

  • Assist with product development through conducting field tests and surveys when required

Required Skills and Experience

  • Degree or diploma in a relevant field from a recognized institution
  • 1-2 years experience
  • Should be fluent in English and at least 1 other local language from the region you are applying
  • Conversant with use of computers
  • Critical thinking skills.
  • Good influencing and negotiation skills.
  • Flexibility with ability to work under pressure to meet deadlines.
  • Competent with computers including Microsoft Office packages, Fenix dB, Fenix Fire, and other Google products such as Forms, Sheets , Docs and Slides etc.
  • Excellent verbal and written communication skills.
  • Team player who is able to work independently.
  • Ability to establish and maintain effective working relationships with internal and external customers.
  • Demonstrate a high level of professionalism and integrity.
  • Should demonstrate both verbal and written communication skills.

Highly Desired Skills:

  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas

Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment.

Application Closing Date
Rolling

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information / Notice
In your cover letter, please be sure to highlight the following:

  • Why you are interested in Fenix International, and
  • What excites you about this particular role.
  • We are building a diverse and inclusive team and  this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *