Learning Consultant / Facilitator at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Ultimately, Standard Bank’s success is built entirely upon our people. With an unrivalled global reputation for innovation and service, our corporate culture promotes independence, teamwork, and creativity. Optimising this environment and ensuring clarity of goals and communication is just one aspect of the work managed by our HR division, and they now need a Learning Consultant to help them meet these business-critical goals

We are recruiting to fill the above position of:

Job Title: Learning Consultant / Facilitator

Job ID: 12589
Location: Nigeria

Position Description
Deliver professional and quality learning interventions while also providing a consultative service for Stanbic Africa countries, in support of its changing business contexts and needs.

Key Responsibilities
1. Delivery of Learning

• Delivery of learning interventions to address skills and competencies required.
• Update learning intervention material in line with policy/procedural/legislative/changes. (Until Design Unit takes over)

2. Personal Development

• Multi-skilling on the facilitation of core learning interventions
• Personal update of information from circulars/GRG
• Leader training in line with new business initiatives – own responsibility
• Certified on “Train the Trainer” within three months
• Personal accreditation as Master Assessor

3. Consult with the line

• Provide advise to business units/Point of Representation (POR’s) regarding learning interventions e.g. content, target audience, availability, delivery channels, description of learning intervention etc.
• Conduct needs analyses/skills audits in the business to ascertain knowledge and skills gaps and the relevance of current core learning interventions eg. Content, target audience, availability, delivery channels etc.
• Act as change agent
• Establish close working relationships with countries/Head Office/MD/PD/Line Managers/HR Managers in supporting the business plan/strategies.

4. E Learning

• Develop e-learning interventions.
• Encourage staff and Management to use “direct learning channels”
• Ongoing feedback to Training Manager
• Encourage the usage of self-study material
• Encourage the line to submit self study assessment/result/attendance register to Training Manager to ensure data is captured
• Facilitate and support the E Learning initiatives by motivating acceptance of alternative/new technological approaches to learning in the line
• Positive communication to the line in terms of new business initiatives
• Change agent:
  • Accept change
  • Support change
  • Influence behaviours towards change

5. Evaluation of Learning

• Ensure the correct delegates attend the correct training interventions.
• Ensure delegates have been properly briefed on the reasons for their attendance.
• Ensure that line Management evaluation of learners takes place.
• Evaluate feedback from Learners
• Measure and monitor the effectiveness of new and existing learning interventions in respect of applicability of content, transfer of knowledge, skills and behavioural changes by doing the following:
  • Collate results
  • Interpret results
  • Formulate action plans to address gaps by using the knowledge and skills matrices as a basis for identifying learning needs
  • Provide feedback to the Training Manager, HR Manager, prior to implementations (to evaluate action plans to ensure that the appropriate corrective actions are taken in line with current strategies/performance consulting principles)

Key Performance Measures

• Ensure a continuous alignment of learning interventions with training requirements.
• Increased demand for learning interventions
• Up to date, relevant learning interventions
• Improvement in the feedback from internal clients in response to bi-annual service questionnaire
• Personal Development Plan objectives met
• Migration of traditional learning to alternative learning products/methods and channels
• Increased stakeholder satisfaction in the line as a result of improved skills/competencies in the business
• Migration of traditional training to alternative learning products, methods and channels
• Increased stakeholder satisfaction in line
• Productivity – Plan to achieve most cost effective delivery at 60 % of available working days per month
• Multi-skilling on 5 core learning interventions

Required Skills and Qualifications
Knowledge
Matric

• Comprehensive knowledge of branch procedures and processes
• Aware of technical delivery platforms and electronic learning products/tools that can be used to support Human Resources development in the line, eg CD Rom, intranet, satellite
• Conceptual understanding of the interface between the business, learning and Human Resources systems and processes
• Understanding of the elements of effective learning design and technologies that support development of knowledge, skills, competence and performance required to attain business objectives

Experience

• General Facilitator: at least 5 years’ branch banking experience
• Interpersonal Skills Facilitator: should be in possession of a Degree in the Human Resources Management field. Industrial Relations is to form one of the fields studied, in addition to other fields such as Psychology, Sociology etc. Related practical experience would be an advantage.
• Experience in developing, implementing and facilitating learning interventions in the line to address knowledge and skills gaps.
• Experience in conducting training need analyses/skills audits in the business to ascertain knowledge and skills gaps

Required Competencies
Personal competencies

• Excellent communication skills (verbal and non-verbal), able to communicate openly with all levels of staff in the line
• Able to convey factual information clearly
• Ability to question and probe effectively to determine customers’ real needs.
• Good listening skills, actively clarifying what has been communicated to ensure understanding
• Good writing skills
• Display leadership qualities
• Able to work with diverse groups comprising technical, business and training specialists
• Socially confident, empathetic and puts others at ease
• Open-minded, ability to adapt readily to changes in situations, systems or procedures and encourage others to do the same
• Detail-conscious
• Achievement-orientated, able to adhere to deadlines
• Customer service-orientated and ensures that training needs are met
• Assertive – able handle conflict and put forward an idea or view despite opposition
• Team player – approachable, ability to share with and consult others
• Tough-minded, rarely upset by criticism, resilient and able to retain optimism despite setbacks
• Dynamic, self-motivated and energetic

Important Relationships

• Establish and maintain close working relationships with Learning Consultants, Training Managers, Line Managers, other Business units and fellow colleagues
• Acknowledge learners who excelled during learning interventions
• Follow up on progress made in terms of poor performers identified during learning interventions

Problem Solving, Planning and Decision-making

Problem Solving and decision making

• Problems falling outside of normal parameters are referred to the manager for resolution
• Problems are focused on practical improvement of learning interventions to meet changing business requirements
• Resourceful, able to produce imaginative solutions to problems and suggest new ways of doing things

Planning

• Responsible for own planning of interventions, set action plans for development

Decision making

• Keep abreast of developments within the learning arena and the business context to upskill on new interventions and to streamline existing learning interventions
• Analytical ability to probe or search for relevant information in order to detect learning gaps and barriers
• Able to take initiative within limits of authority and team objectives

Application Closing Date
11th April, 2014

Method of Application
Interested and qualified candidates should:
Click here to apply online