Customer Services Representative at Anyjob Limited

Anyjob Limited - Our client, a start-up company is recruiting qualified candidate to fill the position below:

Job Title: Customer Services Representative

Location: Lagos

Job Functions

• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information

Job Requirements

• Should reside on the island Lagos
• Good communication skills
• Has 1- 2 years experience in the job role
• Computer literate
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Salary
N50,000 / Month

Application Closing Date
2nd July, 2020.