Call Center Agent at Willco Property Management

Willco Property Management is a leading property servicing company, providing service excellence in integrated facilities management, property management and maintenance solutions via our corporate divisions; WPM & WMS.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Job Field: Customer Care

Job Description

• We are looking for experienced Call Center Agents who will be responsible for providing efficient customer experience through exceptional service methods.

The Call Center Agent would be responsible for the following:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” in handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Manage and update customer database with the status of each customer
• Route calls to appropriate resource
• Document all call information according to the company’s standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Build sustainable relationships and engage customers by taking the extra mile
• Follow up customer calls where required.
• And other duties as assigned.

Requirements
The ideal candidate should possess the following:

• Proficiency in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Previous experience in a customer support role
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Customer focus and adaptability to different personality types
• Ability to handle stressful situation appropriately
• Ability to multi-task, set priorities and manage time effectively

Application Closing Date
9th July, 2020.