Customer Relations Officer at Hartleys Supermarket and Stores

Hartleys Supermarket and Stores - We deliver the ultimate shopping experience to our community by offering a wide variety of the freshest and quality products, with exceptional service.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lagos

Job Description

• Hartleys Supermarket and Stores is currently seeking Customer Relationship Officers to join our Contact Center
• You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.а

The primary responsibility of the role includes:

• Service customers over the phone and practices telephone courtesies at all times.
• Practicing quality in all aspect of the job to ensure customer satisfaction.
• Ensure good customer retention by providing excellent and professional services.
• Consistently cross sell and upsell group's financial products and services during customer interaction.

Requirements
The successful candidate should be able to demonstrate the following selection criteria:

• Minimum of a Diploma / Degree Holder, SPM / STPM with relevant work experience.
• 1 to 3 years experience of relevant working experience as Executive, Customer Relationship .
• Solid phone selling with excellent oral communication, interpersonal and active listening skills.
• Acceptable level of written English.
• Highly motivated, matured and committed individual.а
• Resourceful, proactive and able to work independently to produce high quality technical or professional work.а
• Getting results through personal proficiency.
• Basic PC knowledge, with the ability to quickly adapt to new software applications.
• Fast leaner and able to adopt stressful environment and fast moving аwork atmosphere.

Application Closing Date
10th July, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hartleysmarket.com using "CRO" as the subject of the mail.