Customer Service Representative at Owens and Xley Consults

Owens and Xley Consults - Our client, a leading and award winning fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Job type: Full time

Job Description

• Post daily on the Instagram page to drive customer retention
• Receive and make customer calls.
• Record documentation of all customer interactions with contact details.
• Reply all DM’s and email within a 10mins frame including weekends
• Support the sales team with daily sales
• Review outstanding payments
• Follow up with seller’s rejects
• Send bulk messages to potential sellers on Instagram
• Keep records of customers and seller’s testimonials.
• Create and post a style, motivation or humor post on Instagram/Website/Blog.
• Give daily operations feedback details to management.
• Participate and organize successful pop up shops for the sales of stock.
• Do any other tasks as assigned.

Requirements

• HND / BSc in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role

Skills:

• Strong use of Excel
• Strong Use of Canva
• Strong use of Instagram
• Must be able to resolve and escalate customer complaints
• Must live in Lekki Axis.

Salary
N50,000 - N60,000 / month.

Application Closing Date
10th July, 2020.