Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
HNJ Exclusive Job GOODY Bag - October Week Two UPDATE!

Reliable Steel and Plastic Industries Limited Job Recruitment (5 Positions)

Unified Payments Services Limited Job Recruitment (10 Positions)

Welcome U Shopping Centre Job Recruitment (9 Positions)

TeamAce Limited Trainee & Exp. Job Recruitment (70 Positions)

Amies Recruitment Agency Job Recruitment (4 Positions)

UnoCasa Limited Job Recruitment (3 Positions)

Recare Limited Job Recruitment (3 Positions)

Pentfield Synergy World Limited Job Recruitment (4 Positions)

Alan & Grant Job Recruitment (9 Positions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Grand Oak Limited (GOL) Job Recruitment (6 Positions)

OG Chrisman Job Recruitment (3 Positions)

Aspom Travels and Tours Job Recruitment (5 Positions)

The Change Room Job Recruitment (7 Positions)

LifeBank Internship & Exp. Job Recruitment (6 Positions)

Tuslik Realty Job Recruitment (3 Positions)

Ocean Lord Limited Job Recruitment (3 Positions)

PPC Limited Job Recruitment (3 Positions)

Lumos Nigeria Job Recruitment (3 Positions)

Mamacass Restaurants Limited Job Recruitment (4 Positions)

Oilserv Limited Job Recruitment (11 Positions)

Jobvet Services Job Recruitment (6 Positions)

Tybtitx Services International Limited Job Recruitment (4 Positions)

Lacare Staffing Solutions Job Recruitment (8 Positions)

Fresh2Go Job Recruitment (4 Positions)

Elite Logistics & Development Services Limited Job Recruitment (3 Positions)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Osun State University (UNIOSUN) Job Recruitment

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Ama-Zuma Oil & Gas Nigeria Limited Job Recruitment (5 Positions)

Myrtle Management Consultants Limited Job Recruitment (5 Positions)

Avetium Consult Limited Job Recruitment (3 Positions)

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Grow Strong Foundation (GSF) Job Recruitment (5 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Trusted Oil & Gas, Power, and Renewable Energy Service Company Job Recruitment (10 Positions)

New Hope Agriculture and Technology Nigeria Limited Job Recruitment (4 Positions)

Premiere Urgence Internationale (PUI) Job Recruitment (3 Positions)

Reime West Africa Limited Internship & Exp. Job Recruitment (5 Positions)

Abbey Mortgage Bank Plc Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (16 Positions)

FHON Consulting Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

Salpha Energy Limited Job Recruitment (3 Positions)

Lafarge Africa Plc Job Recruitment (3 Positions)

Sahara Group Job Recruitment

Ganfeng Lithium Industry Limited Job Recruitment (3 Positions)


Head - Customer Experience Design at Deloite Nigeria

Posted on Tue 07th Jul, 2020 - hotnigerianjobs.com --- (0 comments)


Deloitte Nigeria - Our client in the Banking industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Head, Customer Experience Design

Location:
Nigeria
Job Type: Full time

Job Description

  • We are looking for a candidate, who will be responsible for creating, managing and executing the customer experience strategy of the organization.
  • S/he will supervise and oversee the strategy, planning and execution of the organization's overall customer experience goals including customer journey articulations across business areas.

Job Responsibilities

  • Develop and deploy the company's customer experience strategy.
  • Establish and roll-out the company's customer experience maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
  • Develop an efficient portfolio of customer experience insights and analytics that provide an integrated view of each customer experience for each segment of the Bank.
  • Develop an effective portfolio of internal communications that educate employees about customer experience realities, expectations, goals, improvement and innovation techniques and engagement opportunities, emphasizing specific ways different roles can make a difference in customer lifetime value.
  • Develop customer experience performance dashboards that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of customer lifetime value.
  • Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience.
  • Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.

Requirements

  • Minimum educational level - Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree
  • Minimum requisite experience - at least 10 years work experience in related field including at least 5 years at management level.
  • Understanding of banking products and services.
  • Ability to understand business objectives and align customer experience accordingly.
  • Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.

Application Closing Date
Not Specified.

Sorry, this listing is no longer active.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *