Receptionist / Front Desk Officer at Strathaven Hotel

Strathaven Hotel is breath of fresh air in the hospitality space in Lekki, Lagos. We are a boutique hotel with a home-away-from-home experience: well-cooked homely meals in our round-the-clock restaurant, insanely comfortable rooms, with custom orthopedic beds and always-fresh sheets, fully stocked bathrooms and lots more.

We are recruiting to fill the position below:

Job Title: Receptionist / Front Desk Officer

Location: Lagos

Job Descriptions

• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Requirements

• Candidates should possess relevant qualification.
• Must have at least 2 years experience.
• Professional appearance, excellent communication skills, and the right attitude
• Computer Literate
• Sound Customer Service
• Familiarity with MS Office applications, i.e. Word, Excel

Application Closing Date
15th August, 2020.