Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.
We are recruiting to fill the position below:
Job Title: Sales Team Lead
Location: Badagry, Lagos
Position: Full Time
Team: Sales
Key Responsibilities
Sales Target Achievement within assigned Clusters
Achieve Excellent PH of customer portfolio
Recruitment, Training and effective Team management of Sales Team
Deliverables and Activities
Sales Target Achievement within assigned Clusters:
Market Initiatives Drive market initiatives to achieve and increase quality customer base in the assigned clusters
Market Activations Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
Product Targeting Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
Product Presentation Carry out product presentations and exhibitions within assigned clusters
Identify Opportunities Constantly identify opportunities for driving activation and other sales within clusters.
Plans Draw up weekly/Monthly route plans for the FPCs
Track Sales Track daily/weekly/monthly sales target Vs actual with the FPCs
POS Location Collaborate with CX, Operations on viable locations for POS Expansion and management.
Achieve Excellent PH:
Sales Compliance Drive sales process compliance within clusters
Customer Visits Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
Influence Customer Behavior Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
Product Choice Ensure the right product is sold to the right customers
Field Clinic Participate in Field clinic activities
Overdue Customer Lists Monitor and Share weekly overdue customer lists with the FPCs
Training Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.
Recruitment, Training and Team Management:
Recruitment Regularly recruit new Fenix Power Champions (FPC) within territory
Performance Monitoring Weekly performance monitoring of RPCs and initiating corrective actions where required
Meetings Hold regular meeting with the RPCs
Training Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
Commission Structure Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
Reward Design reward and recognition schemes for high performing RPCs
Customer Forums Participate in customer service forums, field clinics, weekly meetings with SCAs
Team Building Drive #One Team goal within clusters via team building activities.
After Sales Support:
Overdue Customer Visits Regularly visit overdue customers to ascertain their challenges and resolve
Escalate issues Escalate lingering issues to the FSMs
Quality Check Daily/weekly checks on quality of installations by FPCs
Swap stocks Deploy and track swap stocks and children in the territory
Repossession Repossess Fenix kits from fringe customers
Stakeholders Engagement
Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
May represent the business during community engagements and goodwill activities.
Reporting:
Send weekly / monthly reports on sales activities within territory using approved template.
Required Skills and Experience
B.Sc. Degree or equivalent
2 - 4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
Experience or passion for working in developing markets
Highly Desired Skills:
Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas.
Salary
Fenix offers a competitive salary and a fun, fastpaced and highgrowth work environment.