Owens and Xley - Our client, a Luxury Fashion Store in Lekki, Lagos State, is currently recruiting a suitably qualified candidate to fill the position below:
Job Title: Retail Stylist
Location: Lekki, Lagos
Summary of Position
The Retail Stylist will assist the team in the smooth and efficient running of the store, paying particular attention to customer service, ensuring our customers receive excellent service at all times.
You are expected to drive sales, demonstrate commercial awareness and manage the store in the absence of management. This role requires adaptability and flexibility together with a willingness to help.
Main Duties and Responsibilities
Sales:
Actively drive sales growth by understanding key dynamics of the store
Be proactive- research marketing and development strategies to increase revenue and promote brand
Achieve sales targets by using all tools at your disposal and own initiative
Customer Service:
Actively acknowledge and approach all customers
Use active listening skills to help identify customer’s needs and source the correct item by using open-ended questions
Ensure customers are your priority at all times, consistently demonstrate your ability to balance getting the job done with acknowledging and helping customers
Actively use FABS and product knowledge to enhance selling
Understand and follow all service standards
Build relations with new and existing customers to encourage returning sales.
Deal with all customer enquiries efficiently and remain calm throughout the interaction
Store Operations:
Carry out opening and closing procedures, receiving/processing deliveries and supervise the store cleaning
Follow company guidelines for all cash handling
Contribute ideas for displays and merchandising, adhering to company standards
Maintain excellent housekeeping standards throughout the store and stockroom
Promote and action customer orders
Ensure all pricing and tags is appropriate and meets the company standard
Complete all stock-take preparation and procedures as and when required
Send reports (daily and monthly) to the management
Follow the company Health & Safety guidelines
Ecommerce:
Carry out required administrative duties pertaining to the online store
Ensure all customer queries pertaining to the online store are attended to/ completed
Communication:
Ensure your communication style is clear, appropriate for the workplace and tailored to meet individual needs.
Follow company standards on email
Ensure that company provided internet is used only for work-related purposes
Ensure your written and verbal communication is clear, appropriate and professional.
Utilize all communication tools to ensure information is shared within your team on a timely and relevant basis.
Utilize all communication tools to ensure information is shared with your customers on a timely and relevant basis
Teamwork:
Participate at team meetings and weekly briefing sessions
Demonstrate flexibility and a willingness to adapt to the needs of the business
Show consideration for team members and provide support when required
Seek assistance/ support from team members when required
Personal Development:
Use initiative to actively seek out new opportunities and skills
Take responsibility for your personal development
Participate in training opportunities and contributing positively to these sessions
Demonstrate pride and take ownership of your role
Adhere to company dress code guidelines
Read and adhere to all company policies and procedures
Qualifications
HND/BSC in any field
1-3 years’ experience
Experience in the fashion industry is a plus
Additional Requirements:
Highly analytical with a flair for numbers
Good networking, prospecting and closing skills
Result-oriented team player with exceptional motivation and interpersonal skills
Relationship management skills and openness to feedback
Excellent written and verbal communication skills
Ability to work independently and flexibly
Loves to talk and socialize
Pays close attention to detail
Personable and approachable
Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
Good initiative, time and stress management skills
Excellent customer service skills
High level of professionalism
Remuneration
N60,000 - N80,000 monthly.
Application Closing Date
17th August, 2020.
How to apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com with the job role as the subject of the mail