Call Centre Agent at Wellness Healthcare Group

Wellness Healthcare Limited was incorporated in 2008 (RC7440945). Wellness Pharmacy & Mart currently runs as retail chain business on all kinds of pharmaceutical products and has 4 outlets in Lagos serving numerous clients within and beyond the shores of the Metropolis.

We are recruiting to fill the position of:

Job Title: Call Centre Agent

Location: Lagos

Job Description

• Receive calls from members or employer groups, providers and prospective clients
• To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
• To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
• To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
• To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that prospective clients receive the best service
• To log enquiries for all calls relating to registered providers, Clients and members
• To follow up on specific cases as distributed by the manager to ensure a value-added service offering
• To adhere to and live the organizational values

Requirements

• BSc in Mass Communication, Nursing, Medical and other related fields.
• Candidate must have 1-2 years experience in a similar role in a Health Maintenance Organization
• Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules
• Excellent organizational, communication (verbal and written), listening skills and attention to detail.
• Candidate must be very proficient in Microsoft office packages

Other Requirements:

• Good organizational and planning capabilities
• Innovative and quick thinking capabilities
• Innovativeness
• Adaptive
• Decision-Making skills
• Integrity
• Ability to work under pressure
• Adaptive, expertise, Result-Oriented, Relationship Skill
• Working with people
• Must be a good collaborator/Team player

Application Closing Date
Not Specified.