Access Bank Plc Recruitment for Application Support Analyst

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: Application Support Analyst

Location: Nigeria

Job Roles

• Responsible for the primary support and maintenance of the Bank’s applications
• Covers all problems, user requests and changes relating to the operation of the applications.
• Delivers availability and performance in line with the service levels agreed to support the business services

Functions and Responsibilities
Support the Bank’s applications

• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45am and real time online (for online applications)
• Coordinate system changes
• Systems performance monitoring
• Provide user support for Flexcube escalated problems
• Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
• Coordinate backup restoration test

Job Requirements
Education:

• Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science. Certifications with IT Service Management certification will be an added advantage.

Experience:

• Minimum of 2-3 years cognate IT experience/Graduate from Access Bank School of banking excellence will be an advantage.

Certification(s):

• IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

• Ability to learn and dedication to service delivery.
• Proficient in office automation tools (e.g. Microsoft Office, etc.)
• Proficient in SQL.

Application Closing Date
Not Specified.