Client Operations Officer at TopYouGo Digital Marketing Agency

TopYouGo is a full-service digital marketing agency providing a wide range of digital marketing services to small, medium and large sized businesses across Nigeria, Ghana and overseas. As a very ambitious company, we have a strong desire for success, which has helped in ensuring customer satisfaction and client retention. At TopYouGo, no two problems are the same, hence, we utilize a unique and made-to-measure digital marketing techniques to deliver outstanding results to our clients.

We are recruiting to fill the position of:

Job Title: Client Operations Officer

Location: Allen, Lagos

Job Description
TopYouGo is looking for a Client Operations Officer to join their exciting team in the Lagos Office. The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration tasks.

About Your New Role

• As the Client Operations Officer, you are responsible for assisting the Business Operations Manager & Human Resources Manager in establishing and maintaining client relations & business development.
• You will also be responsible for the general welfare and management of the office and its environment.
• You will be the first point of contact for all existing and prospective client's enquiries.

Responsibilities

• To resolve day to day queries from clients and providing support for routine issues
• To act as a point of contact for client's enquiries.
• To manage phone calls, messages, emails and other ad hoc duties.
• Responsible for lead conversion and client retention
• Required to draft proposals/ quotes which will be sent to leads.
• Assist in boosting monthly sales and performance
• Getting acquainted with all digital marketing terminologies, processes, and the person in charge.
• Keep tab on all sales and project deliveries.
• Maintain employee records according to company rules and policies
• To assist in establishing strong internal & external communication
• To assist senior member of staffs when required
• To participate in all team meetings and brainstorming sessions
• Tracking of office stocks/supplies, and placing orders when necessary.
• Required to work on Saturdays too.

Qualifications

• Degree in Marketing, communication or any related courses.
• To excel in this role, you will have 2 - 3 years experience in a similar role with an excellent customer service, client relationship management, client retention, record keeping, reporting, and many more.

Personal Attributes:

• A passion for digital marketing
• Articulate and good communicator
• Good telephone manners with excellent customer service
• Good understanding of customer relationship management
• Experience with Microsoft Office Suites (Excel, Word, Outlook, and PowerPoint)
• Ability to handle pressure whilst working to meet deadlines
• Excellent team player with an entrepreneurial spirit
• Self-motived
• Requires little or no supervision
• Strong interest in research and personal development
• Strong interest in the organizational growth and development
• Digital Marketing experience will be an added advantage

Remuneration

• Salary (negotiable and based on experience) + bonus: 37.5 hours per week

Application Closing Date
23rd October, 2020.