Sales and Ticketing Supervisor at Kenya Airways

Kenya Airways is truly the Pride of Africa. Our global network now reaches 62 destinations, 49 of which are spread across the Africa continent. With a modern fleet of 45 aircrafts, including five Boeing 777 series, makes us one the youngest fleets in Africa. Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.

At Kenya Airways we believe our greatest asset is our people. Wires you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.

In line with our expansion plans we are recruiting to fill the position of:

Job Title: Sales and Ticketing Supervisor

Location: Abuja

Key Accountabilities/Responsibilities

• To lead, guide and support sates and ticketing team to ensure quality service to clients.
• To validate and reconcile daily sales returns to account for bot monies collected and documents
• Handle and effect ticket endorsements to enhance customer relations and satisfaction
• To handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retention
• To prepare and administer the shift/leave roster for optimal utilization of staff and resources
• To uphold safety and security standards for the office to safeguard company resources.

Knowledge, Skills, Experience

• 'O' or 'A' level of education
• IATA/UFTAA Diploma/intermediate to advance airline fares and ticketing course
• 3 years airline experience in sale and ticketing

Application Closing Date:
25th April 2014

Method of Application
Interested and qualified candidates should send their CVs to: [email protected]
Or for further details, visit our website at: www.kenya-airways.com/ng/ and click on Careers.