Entry-level Call Center Agent at Healthcare Philanthropy

Healthcare Philanthropy has been the Health Consultation Center of choice. What started off as a small consultation center has since grown into a mega healthcare philanthropic centre that organises free health talks and medical tests twice monthly; caring for humanity while rendering free health consultancy services. We offer patients much attention and care they need in order to get them feeling healthy again. We are a non-profit organisation established to save lives through disease prevention by using proven business practices such as donations, sponsorships & partnerships.

We are recruiting to fill the position of:

Job Title: Call Center Agent

Location: Ikeja, Lagos

Job Description / Responsibilities

• To promote healthy living by controlling, preventing and mitigating against disease development through health enlightenment and early disease detection.
• To organize monthly healthcare seminar, free consultation, check-ups and disbursement of medication to the public (50 people) all free of cost.
• To provide sponsored healthcare services for the purpose of reducing, controlling and ultimately preventing untimely deaths caused by late/undetected diseases.
• To carry numerous medical screenings and checkups free of charge.
• Call customer to follow up on service proposal
• Answer incoming calls and respond to customer's emails.
• Manage and resolve customer complaints.
• Manange call log
• Sell products and placecustomer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.

Requirements / Skills

• Bachelor's degree / ND / Diploma / Corper.
• 0-1 years relevant work experience in a similar position
• Gender specification: Female (Preferable)
• Good interpersonal skills, friendly, professional and have a persuasive manner
• Excellent written and verbal skills
• Excellent Phone Etiquette
• Self-motivated
• Strategic and thorough in recording details
• Excellent organisational and administrative skills
• Experience of managing simple databases in Excel.

Application Closing Date
10th October, 2020.