Luxury Retail Operations Manager at Owens & Xley Consults

Owens & Xley Consults - Our client, a luxury lifestyle brand that merchandises fragrant collections, is currently recruiting a suitably qualified candidate to fill the position below:

Job Title: Luxury Retail Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description
Enquiries and Orders:

• Respond to phone and email enquiries
• Prepare and send invoices to customers
• Confirm payments
• Process orders
• Coordinate logistics with retail associate
• Check the orders via website and inform the retail team
• Liaise with the business development officer to ensure vendor orders are fulfilled

Sales:

• Assist customers in making purchases
• Record daily sales and include in daily work report
• Manage cash transactions
• Study trends and determine needed sales promotion
• Work with Creative Director to authorize clearance sales
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue

Customer Service:

• Update the customers after payment confirmation
• Inform customers on the status of their orders including ETA
• Send follow up email/message to get feedback from customers
• Receive and resolve all complaints
• Log all complaints in the complaint register
• Collate feedback and discuss areas of improvement with Creative Director every week
• Make customers feel safe and comfortable in the store.
• Ensure that customers leave the store with a pleasant smile
• Ensure standards for quality control, customer service are met.
• Identify current and future customer requirements by establishing rapport with potential and actual customers

Store Management:

• Manage all controllable costs to keep operations profitable
• Update colleagues on business performance, new initiatives, and other pertinent issues
• Sensibly display the merchandise so that it immediately catches the attention of the customers.
• Ensure that shelves and racks are properly stocked and products do not fall off the shelves.
• Manage the assets of the store.
• Ensure the security and safety of customers and staff
• Store Supervision:
• Ensure that the store is clean at all times
• Ensure that the store is well lit, ventilated and offers a positive ambience to the customers.
• Ensure adherence to opening and closing procedures
• Ensure availability of products by informing production manager ahead of time; maintaining inventories to avoid stock out etc.
• Identify & resolve urgent issues with discretion.  
• Initiate changes to improve the business
• Maintain the stability and reputation of the store by complying with set rules and creating his/hers with discretion

Inventory Officer:

• Maintain inventory by implementing purchasing plans and staying in contact with vendors and stockists

Qualifications

• B.Sc / HND in relevant discipline
• 3-5 years' experience in a similar role

Remuneration
N120,000 - N160,000 monthly.

Application Closing Date
30th September, 2020.