Customer Service Agent at Buylesser Online Marketplace

Buylesser online markeplace in Nigeria. Where you can shop fashion, electronics, home and garden and other products.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lekki, Lagos (Remote)
Employment Type: Full-time

Job Description

• Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives.

Duties And Responsibilities

• Professionally process outbound sales and/or customer service calls
• Respond to customer questions
• Resolve customer issues. Pray with those in need
• Offer up-sells and cross-sells to callers
• Record and verify accurate information on all calls
• Adhere to work schedule provided
• Positively and respectfully communicate with customers
• Maintain high level of punctuality
• Maintain consistent, reliable attendance standards
• Maintain company and client confidentiality
• Meet established sales/fundraising goals on outbound projects
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

Qualifications

• Applicant must posses a university degree and not more than 24years of age
• Customer service experience preferably in a telemarketing/customer service environment
• Flexible work schedule; must be able to work on Sunday
• Clear, professional, and positive verbal communication
• Possess the ability to work independently
• Possess basic computer skills
• Must successfully complete company training
• Meet background and credit check requirements if applicable
• Must be willing to learn and improve in all skill areas
• Must have reliable transportation

Sales And Service Skills:

• Strong interpersonal skills
• Ability to effectively manage time
• Independent and self motivated
• Excellent verbal and written communication skills
• Excellent customer service skills and sales skills
• Good analytical skills (technical and office)

Salary
NGN100,000 - 120,000 / Month.

Application Closing Date
30th October, 2020.