Head, Service Delivery at a Leading Multinational Company

We are a leading Multi-national Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The cities will bring the latest and greatest of ICT innovations that power the digital world to our customers. The centres are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services while showcasing the possibilities of what the future brings in the world of information and communications.

We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Head, Service Delivery

Ref: HSD
Location: Nigeria

Responsibilities

• Manage the service delivery team for Experience Centre & Innovations road map.
• Responsible for smooth e-2-e (End to End) Service Delivery.
• Handle all the escalations related to service delivery, internally & externally.
• Manage partners and vendorsto deliveron customer requirements.
• Responsiblefor excellent service delivery.
• Design and manage customer interaction to meet or exceed customer expectations.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 12 years in service delivery and customer service in an experience center or a retail outlet.

Remuneration

• The position attracts competitive remuneration

Application Closing Date
29th September, 2020.