Customer Service Officer at Pause Factory Resources

Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Aso Drive, Abuja (FCT)
Job Type: Full Time

Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

• Open and maintain customer accounts by recording account information.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
• Support sales and development departments.
• Provides product & service, or technical information to clients by answering questions and requests.
• Achieve set target sales for the month.
• Resolve customer complaints via phone, email, or social media.
• Participate in the accelerated growth of company turnover by increasing the customer base.
• Inform customer of deals and promotions.
• Assist with placement of orders, refunds, or exchanges.
• Compile reports on overall customer satisfaction.

Qualifications and Skills/Competencies

• Bachelor's Degree
• High level of Professionalism.
• Strong technical skills.
• Organized, meticulous, and confident.
• Result Driven Attitude.
• Product Knowledge.
• Strong analytical skills.
• Strong phone and active listening Skills
• Information technology.
• Written and Oral Communication.
• Team working skills.
• Good relationship skills.
• Attention to details

Knowledge:

• People-oriented and results-driven.
• Demonstrable experience with customer's service experience.
• Ability to architect strategy along with good relationship skills.
• Excellent active listening, negotiation and presentation skills.

Salary
N50,000 - N70,000 monthly.

Application Closing Date
30th September, 2020.