Service Advisor at Eden Care and Resourcing Limited

Eden Care & Resourcing Limited is a Human Resource Consulting firm with specialisation in the recruitment & training of Domestic and Support staff.

We allow you focus on your professional goals and aspirations, we specialize in the placement of competent staff for organizations. We do not only hire & place staff, we also engage organizations in capacity building for enhanced corporate effectiveness.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Lagos
Employment Type: Full-time

Description

• Generate counter sales for walk-in customers and record transactions in system database and software;
• Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Greet customers when they arrive at the parts and service centre and direct them to an available technician;
• Consult with mechanics about necessary repairs and possible alternatives to expensive work;
• Provide customers with in-depth information about available aftersales  and OEM (original equipment manufacturer) part options;
• Respond to questions about service outcomes (after consulting with technician if and where necessary);
• Advise customers about warranty procedures and potential cost savings processes;
• Manage and oversee the service centre's workflow and scheduling;
• Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up.

Requirements

• Bachelor's Degree qualification.
• 7-10 Years' Experience.
• Preferably Female.

Application Closing Date
Not Specified.