Customer Service Representatives (Ghanaian Languages) at Outsource Global

Outsource Global - As Africa's leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO/BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna

We are recruiting to fill the position of:

Job Title: Customer Service Representative (Twi & Ga - Ghanaian Language Speakers)

Location: Abuja

Job Description

• Applicant must efficiently speak Twi & Ga (Ghanaian languages).
• Make outbound/receive inbound calls and respond to customer's emails where applicable.
• Manage, research, identify, and resolve customer complaints using available resources.
• Identify and escalate issues to supervisors/team-lead.
• Provide product and service information to customers
• Update existing customer information.
• Route calls to the appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls
• Complete call logs and reports
• Other duties as assigned.

Application Closing Date
30th September, 2020.