Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria






Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner














  
          Popular Jobs
Pairview Solutions Limited Job Recruitment (3 Positions)

Evertop Global Resources and Travelcations Job Vacancies (3 Positions)

Keen British School Teaching Job Vacancies (3 Positions)

Sumal Foods Limited Job Recruitment (6 Positions)

Newly Licensed Digital Payment Institution Job Recruitment (6 Positions)

Action Energy Job Recruitment (7 Positions)

2020 NYSC Batch 'B' Stream 1(B) Orientation Course is OUT!

Premiere Urgence Internationale (PUI) Job Recruitment (4 Positions)

Owens and Xley Consults Job Recruitment (6 Positions)

PoweredUp Consulting Job Recruitment (3 Positions)

Palladium Group Job Recruitment (6 Positions)

FHI 360 Job Recruitment (3 Positions)

Creatrix Empire International Limited Job Recruitment (4 Positions)

Internship & Exp. Jobs at HOR Logistics (4 Positions)

Graduate Trainee and Exp. Jobs at Zango Blocks Manufacturing (3 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (4 Positions)

GE Healthcare Early Career Graduate Internship Program 2020

Plan International Graduate & Exp. Job Recruitment (3 Positions)

Altara Credit Limited Job Recruitment (3 Positions)

Strugz Nigeria Job Vacancies (4 Positions)

Interswitch Group Job Recruitment (5 Positions)

PecanTrust Microfinance Bank Graduate & Exp. Job Recruitment (3 Positions)

Smart Partners Consulting Limited Job Recruitment (17 Positions)

Catholic Relief Services (CRS) Job Recruitment (5 Positions)

Aureole Consulting Limited Job Recruitment (5 Positions)

Nicole Sinclair Job Recruitment (8 Positions)

Palmpay Limited Job Recruitment (7 Positions)

Graduate & Exp. Jobs at PearlDrops Healthcare Staffing (11 Positions)

Royal Mifadelo Global Foundation Job Recruitment (4 Positions)

United Bank for Africa Plc (UBA) Job Recruitment (4 Positions)

Lorache Consulting Firm Job Recruitment (6 Position)

Large Manufacturing Company Job Vacancies (6 Positions)

Rossland Screening Solutions Job Recruitment (10 Positions)

Microfinance Bank Job Recruitment (7 Positions)

Ahmadu Bello University (ABU) Job Recruitment (3 Positions)

Sitrid International School Job Recruitment (7 Positions)

HR Leverage Africa Job Recruitment (5 Positions)

Procter & Gamble Nigeria Internship Job Recruitment (3 Positions)

Newage Solutions and Technologies Limited Job Recruitment (4 Positions)

Cisco Nigeria Graduate and Exp. Job Recruitment

ICS Outsourcing Job Recruitment (12 Positions)

PZ Cussons Nigeria Recruitment for Site Controller (Lagos & Aba)

Proten International Job Recruitment (16 Positions)

Graduate Management Trainee & Exp. Jobs at Food Concepts Plc (5 Positions)

Management Graduate Trainee Recruitment at Food Concepts Plc - Abia

U.S. Mission Job Recruitment (5 Positions)

Michael Stevens Consulting Job Recruitment (10 Positions)

Willers Solutions Limited Job Recruitment (7 Positions)

Jumia Nigeria Job Recruitment (3 Positions)

Workplace Centre Limited Job Recruitment (21 Positions)


Accountability and CRM Assistant at Save the Children Nigeria

Posted on Mon 21st Sep, 2020 - hotnigerianjobs.com --- (0 comments)


Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Accountability and CRM Assistant

Ref Id: 200005KT
Location: Abuja
Team: Nigeria Country office
Post Type: National
Employee Status: Fixed Term

Child Safeguarding: Level 3

  • The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

Role Purpose

  • The role is responsible for receiving and registering complaints and their responses in the complaint database in a timely manner.
  • This position will also be responsible for communicating response to enquiries and complaints to beneficiaries in a dignified manner.

Scope of Role:  

  • Reports to: Accountability Officer
  • Staff directly reporting to this post: nil

Key Areas of Accountability
Receive and respond to complaints and feedback:

  • Handling of the CRM phone lines
  • Receive complaints and feedback via the CRM toll-free lines
  • Respond to inquiries from programme beneficiaries
  • Refer programme specific complaints to accountability focal points.

Document all feedback and complaints received from programme beneficiaries:

  • Lodge all feedback, complaints and responses in the CRM database
  • Ensure complaints are closed within the appropriate timeframe
  • Ensure CRM database is forwarded to the accountability coordinator monthly
  • Ensure confidentiality of complaint data is respected.

Others:

  • Provide support to accountability officer and adviser to ensure effective CRM system across programmes
  • Ensure CRM database is forwarded to the accountability adviser monthly
  • Ensure the confidentiality of complaints data is respected.

Skills & Experience (Administrative and General Skills)
Essential

  • At least a Bachelor's Degree in a related field and 1 year of professional experience. Previous experience with other local and international NGOs
  • Must have completed NYSC.
  • Advanced computer literacy (MS Office applications, web-based applications and advanced statistical package utilization e.g SPSS, STATA-12DHIS etc)
  • Good interpersonal skills and influencing skills
  • Ability to work within a team setting
  • Independence, adaptability and flexibility
  • Experience in or understanding of programme accountability principles
  • Commitment to championing community and partner point of views
  • Very good listening and facilitation skills – capable of managing and facilitating group discussions with programme participants, children, parents/caregivers, local officials, partners and all levels of staff
  • Ability to work in partnership with government and other NGO’s staff
  • Ability to mobilise people – to develop and maintain relationships with staff and communities to ensure their participation in save the children’s ways of working
  • Knowledge and experience of child safeguarding policies and procedures
  • Ability to speak  Hausa and any of these languages is required.(Kanuri, Shuwa, Babur, Margi, Goza, Madara and Chibok).

Desirable:

  • Good understanding of accountability principles in terms of donors and organisational management but critically also to beneficiaries.

Skills and Behaviours (Our Values in Practice)
Accountability:

  • Accuracy and timeliness in all areas of responsibility
  • High level of accuracy in work, and ability to analyse complex sets of relationships and situations
  • Holds self and others accountable.

Ambition:

  • Future-orientated, thinks pro-actively.

Collaboration:

  • Working effectively with stakeholders to achieve common goals
  • Excellent communication and interpersonal skills
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners
  • Approachable, good listener, easy to talk to.

Creativity:

  • Designing more effective admin systems
  • Willing to take disciplined risks.

Integrity:

  • Honest, encourages openness and transparency, demonstrates highest levels of integrity.

Application Closing Date
5th October, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *