Customer Success Personnel at RetailPoint Solutions Limited

RetailPoint solutions is a business automation company that helps small and medium businesses set up  their software, accounting application and inventory processes. It has its registered Head office in Abuja.

We are recruiting to fill the position below:

Job Title: Customer Success Personnel

Location: Abuja

Details

• We are looking for an experienced Customer success personnel with Technical support and project management skills.

Responsibilities

• Act as Goto Person between customers and the company as it relates to Service (Sales and Technical).
• Provide technical support services to customers.
• Develop and sustain customer's loyalty.
• Work with various Team Leads to address customer issues.
• Follow up on customers inquiries.
• Follow up and improve onboarding process on customer projects.
• Manage our Customer Support Channels.
• Liaise with Technical support and sales team to ensure customer's satisfaction.

Qualifications

• A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.
• Work Experience: Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Professional Skills:

• Must be customer-centric
• Must be IT savvy.
• Must have worked as a managerial staff or team lead
• Have Technical skills
• Be customer friendly
• Proven knowledge of Project Management
• Be creative and innovative.
• Have team working skills.
• Excellent written and verbal communication.
• Good listening skills

Salary
NGN70,000 / Month

Application Closing Date
4th October, 2020.