Associate Director, Enterprise Services at FHI 360

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.

We are recruiting to fill the position below:

Job Title: Associate Director, Enterprise Services

Requisition: 2020200617
Location: Country Office, Abuja
Job Type: Full time
Project: Platform
Supervisor: Country Director

Basic Function

• Manages and performs specialized support functions in the areas of Information technology, supply chain and logistics, fleet and property management, general office administration and other essential administrative requirements.
• Manages communication, stakeholder management and branding efforts.
• Leads and advises staff in the development and implementation of all administrative policies, programs, and procedures.
• He/she will be responsible for effective utilization of resources including staff with diverse range of capabilities.

Duties and Responsibilities
Information Technology:

• Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
• Assist staff in understanding and using technology; conduct regular staff technology presentations and trainings.
• Ensure technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
• Design, develop and maintain databases, web-based applications including websites and intranets. Continuously improves the organization's sites and Intranet; add new functionality and improve user ability to maintain without technical support.
• Analyze technology requirements and develop functional specifications.
• Provide input to technology policies, standards and procedures manual; develop and maintain related technology checklists.
• Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses. Maintain a centralized software use log. Ensures for the availability, continuity and security of data and electronic information pertaining to the organization.
• Put in a place an effective backup strategy and ensure all daily and monthly backups of all data on the servers are performed as required.
• Work with procurement to provide technical input into purchasing and budget usage.
• Make periodic visits to field offices of all FHI Nigeria projects, and from time to time, to its partners or implementing agencies, to provide administrative and IT support, advise and build the capacity of FHI/Nigeria partners.

General Administration (Travels and Facilities Management):

• Ensure planning and coordination of office space, meeting and training rooms. Oversee the plan bookings by internal and external users of building facilities.
• Implement programs that will provide efficient usage of the organization’s fleet and facilities.
• Develop fleet administration standards and vehicle operating policies.
• Prepare and present periodic management reports on operating costs with regards to IT usage, travels, facilities maintenance and fleet management.
• Prepare and present management information reports concerning operational effectiveness and service levels of contractors providing maintenance, janitorial, catering and security services.
• Direct fleet-related risk management trainings, such as safety and accident prevention programs.
• Responsible for the staff that oversee the upkeep, rehabilitation and maintenance of the entire FHI facility, including the physical building structure, all mechanical, electrical, and related equipment in accordance with energy conservation and preventive maintenance programs.
• Develop a system that will allow periodic assessment of the physical structures of FHI and prepare assessment report for Management.
• Assign and verify completion of all repairs, replacement, renovation projects of FHI facilities and equipment and ensure quality of work.
• Ensure the maintenance of inventory/stock of office equipment, Furniture and Fittings, and coordination of Zonal offices inventory records, request replacements or new supplies.

Communications and Branding:

• Conducts internal and external stakeholder management Manages the operational and strategic functions of the communications function Develops annual plans for development of communication tools regarding websites, web pages, brochures, and other materials.
• Establishes and manages vendor relationships for communication programs and projects.
• Oversees development, execution, budgetary planning, training and maintenance of communication plans for company and department programs and projects.
• Identifies and recommends communication strategies with management to meet business objectives.

Other:

• Perform other relevant duties as assigned.

Knowledge, Skills & Attributes:

• Ability to maintain confidentiality and use judgment on sensitive matters.
• Proven proactive skills in identifying cost savings, cost avoidance and efficiency opportunities.
• Demonstrated knowledge in pricing, contracts negotiations, policies and procedures
• Technical understanding of office equipment and building construction and maintenance
• Ability to identify and resolve problems in a timely manner.
• Ability to execute work rapidly and with a high level of accuracy.
• High degree of proficiency in written and spoken English communication, including presentation and training skills.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
• Strong knowledge of Microsoft Windows applications and systems including but not limited to Windows XP, Windows Vista, Windows Server 2003 and Microsoft Exchange is required Ability to troubleshoot software problems, including e-mail/internet systems.
• Ability to assist and perform software installations and upgrades as required.
• Ability to travel on a regular basis (up to 40%).

Qualifications and Requirements

• BS / BA in Business Administration, Communications, Computer Science, Engineering or related field and a minimum of 9 years relevant experience with at least 5 years of supervisory experience in operations, maintenance, IT or administration of facilities/fleet management or communications.
• Or MS/MA in Business Administration, Communications, Computer Science, Engineering or related field and a minimum of 7 years relevant experience with at least 5 years of supervisory experience in operation, maintenance, IT or administration of facilities/fleet management or communications.
• Experience with LANS/WANS, Windows Server Environment, Microsoft SQL Server, Internet Information Services, backup systems, network/workstation peripherals, print servers, firewalls, spam and antivirus hardware/software, Classic ASP, VBScript, JavaScript, HTML, computer hardware (replacing hard drives, hardware drivers, etc.).

Application Closing Date
9th October, 2020