CRM Customer Care Manager at an E-commerce Company - HR Leverage Africa

HR Leverage Africa - Our client in the E-commerce industry is currently recruiting suitably qualified candidates to fill the position below:

Job Title: CRM Customer Care Manager

Location: Lagos

Job Description

• We are need of a CRM Customer Care Manager with the knowledge of complex CRM software.
• This person will lead the customer care department and provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Provide resources for quality customer service
• Implement customer service strategies to improve quality of service

Job Requirements

• B.Sc in business Administration or related field.
• Minimum of 5 years in providing customer service support.
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to multitask, prioritize, and manage time efficiently
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to multitask, prioritize, and manage time efficiently

Application Closing Date
Not Specified.