Client Services Representatives at TalentRO Consulting

At TalentRO (Result & Outcome) Consulting, we provide support to your day-to-day Human Resource management and Human Capital development so you can invest your valuable time and resources on running your business. We work alongside our clients as a team to achieve results and impeccable outcomes.

We are recruiting to fill the position below:

Job Title: Client Services Representative

Location: Abuja (FCT)
Job Type: Full Time

Job Summary

• To perform the designated duties of closing sales and inquiries through phone calls, one-on-one office visit, emails, conducting field visits and entertaining potential clients.
• Successful candidate will also serve as sales and marketing Representative who coordinates with the clients / operations team to ensure quality event execution.

Responsibilities
Technical

• Timely response to all event inquiries according to company SLA and ensuring conversion of inquiries to sales.
• Consistently meet or exceed monthly sales target.
• Effectively communicate to prospective clients the features and benefits of the company event packages.
• Work with operation team and clients to plan and coordinate details of events.
• Understand the unique needs of different types of events, such as corporate events, birthday parties, weddings and other social events.
• Preparation of rate quotation and prompt issuance of invoice to clients and follow up.
• Prepare marketing visit report and sales for analyzing market strategy.
• Create and consistently manage all client data.
• Manage relationship with clients throughout the event planning process and beyond.
• Ability to work extended hours when needed, including weekends and holidays to support business needs.
• Other duties may be assigned.

Management

• Endeavour to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers.
• Maintains professional and technical knowledge by reviewing professional publications relevant to the industry.
• Ensure awareness of latest marketing and business development techniques.
• Ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner, or escalate client requests to the appropriate parties within the organization.
• Engage in conversation to understand client needs and goals, then provide informed advice on the organization services.
• Contributes to team effort by accomplishing related results as needed.
• Implementation of all related organization policies, procedures, rules and regulations.

Educational Qualifications

• Bachelor's degree in Business Administration or equivalent

Experience:

• 3 - 4 years of Customer representative with at least 1year sales and marketing experience in a similar role.
• Sales and marketing skills to promote event and attract business. A track record of closed deals is an added advantage.
• Communication and marketing skills.

Competencies:

• Customer Service Experience.
• Relationship building and management.
• Storytelling: Engaging.
• Effective and Efficient communication.
• Knowledge of oral/written English.
• Organizational and interpersonal skills.
• Attention to detail and multi-tasking ability.
• Sales & Service Orientation: Ability to sell the organization services, where applicable, and provide clients with a high level of service.
• Proficiency in computer and MS office applications.
• Physically and mentally fit for the job.
• Strong relationship management skills.

Application Closing date
2nd October, 2020.