At TalentRO (Result & Outcome) Consulting, we provide support to your day-to-day Human Resource management and Human Capital development so you can invest your valuable time and resources on running your business. We work alongside our clients as a team to achieve results and impeccable outcomes.
We are recruiting to fill the position below:
Job Title: Client Services Representative
Location: Abuja (FCT)
Job Type: Full Time
To perform the designated duties of closing sales and inquiries through phone calls, one-on-one office visit, emails, conducting field visits and entertaining potential clients.
Successful candidate will also serve as sales and marketing Representative who coordinates with the clients / operations team to ensure quality event execution.
Timely response to all event inquiries according to company SLA and ensuring conversion of inquiries to sales.
Consistently meet or exceed monthly sales target.
Effectively communicate to prospective clients the features and benefits of the company event packages.
Work with operation team and clients to plan and coordinate details of events.
Understand the unique needs of different types of events, such as corporate events, birthday parties, weddings and other social events.
Preparation of rate quotation and prompt issuance of invoice to clients and follow up.
Prepare marketing visit report and sales for analyzing market strategy.
Create and consistently manage all client data.
Manage relationship with clients throughout the event planning process and beyond.
Ability to work extended hours when needed, including weekends and holidays to support business needs.
Other duties may be assigned.
Endeavour to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers.
Maintains professional and technical knowledge by reviewing professional publications relevant to the industry.
Ensure awareness of latest marketing and business development techniques.
Ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner, or escalate client requests to the appropriate parties within the organization.
Engage in conversation to understand client needs and goals, then provide informed advice on the organization services.
Contributes to team effort by accomplishing related results as needed.
Implementation of all related organization policies, procedures, rules and regulations.
Bachelor's degree in Business Administration or equivalent
3 - 4 years of Customer representative with at least 1year sales and marketing experience in a similar role.
Sales and marketing skills to promote event and attract business. A track record of closed deals is an added advantage.
Communication and marketing skills.
Customer Service Experience.
Relationship building and management.
Effective and Efficient communication.
Knowledge of oral/written English.
Organizational and interpersonal skills.
Attention to detail and multi-tasking ability.
Sales & Service Orientation: Ability to sell the organization services, where applicable, and provide clients with a high level of service.
Proficiency in computer and MS office applications.
Physically and mentally fit for the job.
Strong relationship management skills.
Application Closing date
2nd October, 2020.
How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the "Job Title" as the subject of the email.