Support Manager at Wandel International (Simba Group)

Wandel International is the Flagship Company of the Simba Group of Companies, operating in Nigeria since 1988. Throughout our history we have associated ourselves with products and brands of the highest standards, and partnered with leading organisations in their respective industries. At the heart of our value proposition, is our commitment to service, and it is our relentless pursuit of extraordinary customer service that sets us apart from our competitors in each of our respective fields

We are recruiting to fill the position below:

Job Title: Support Manager

Location: Lagos
Employment Type: Full-time

Details

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues sent to support desk and follow problems through to resolution and avoid breaching SLA
• Set a clear mission and deploy strategies focused towards that mission
• Prepare SLA documents with customer
• Support contract management - renewal and follow-up
• Ticket management
• Send periodic support report to customers
• Attend and setup support meeting
• Brainstorm and propose initiatives to improve support and customer experience
• Manage the company social media accounts

Requirements

• Female
• Minimum BSC Holder
• Minimum of 5 years post NYSC experience
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Good digital marketing background
• Proven working experience as a Customer Service personnel
• Experience in providing customer service support

Application Closing Date
15th October, 2020.