Customer Service Representative at Owens and Xley Consults

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Description

• Post daily on the Instagram page to drive customer retention
• Receive and make customer calls.
• Record documentation of all customer interactions with contact details.
• Reply all DM's and emails
• Support the sales team with daily sales
• Review outstanding payments
• Send bulk messages to potential sellers on Instagram
• Keep records of customers and seller's testimonials.
• Create and post a style, motivation or humor post on Instagram/Website/Blog.
• Give daily operations feedback details to management.
• Participate and organize successful pop up shops for the sales of stock.
• Do any other tasks as assigned.

Requirements

• HND / BSc in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.

Skills:

• Strong use of Excel
• Strong Use of Canva
• Strong use of Instagram
• Must be able to resolve and escalate customer complaints
• Must live in Lekki Axis.

Salary
N50,000 - N60,000 / month.

Application Closing Date
2nd October, 2020.