Customer Service Representative at Owens and Xley Consults

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Magodo, Lagos
Job Type: Full Time

Description

• Post daily on the Instagram page to drive customer retention
• Receive and make customer calls.
• Record documentation of all customer interactions with contact details.
• Reply all DM's and emails
• Keep records of customers and seller's testimonials.
• Give daily operations feedback details to management.
• Perform related tasks as assigned.

Requirements

• HND / B.Sc in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.

Skills:

• Strong interpersonal skils.
• Social media management skills.
• Must be able to resolve and escalate customer complaints.

Salary

• N50,000 monthly.

Application Closing Date
15th October, 2020.