Front Desk Officer / Digital Marketer at Afiaanyi Services Limited

Afiaanyi Services Limited, an online market space is recruiting to fill the position below:

Job Title: Front Desk Office / Digital Marketer

Location: Abuja, Nigeria
Employment Type: Full-time

Job Description

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries
• Analyze digital data to draw key recommendations around website optimization
• Conduct social media audits to ensure best practices are being used
• Maintain digital dashboard of several different accounts
• Coordinate with sales team to create marketing campaigns
• Prepare emails to send out to customers
• Monitor key online marketing metrics to track success
• Create and maintain online listings across the company's platforms
• Ensure that the brand message is consistent

Requirements

• Minimum of Bachelor's Degree, HND, Master Degree, NCE qualification.

Application Closing Date
26th October, 2020.