Hotel Front Desk Officer at a Prestigious Hotel - HR Leverage Africa

HR Leverage Africa - Our client, a prestigious hotel located in Surulere, Lagos State is recruiting to fill the position below:

Job Title: Hotel Front Desk Officer

Location: Surulere, Lagos

Description

• We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.

Job Responsibilities

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Manage online and phone reservations
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Arrange transportation for guests.

Job Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Degree in Hotel Management is a plus
• Excellent customer service skills
• Amazing interpersonal abilities
• Top-of-the-line organizational skills.

Application Closing Date
Not Specified.