Duty Manager at a Prestigious Hotel - HR Leverage Africa

HR Leverage Africa - Our client, a prestigious hotel located in Surulere, Lagos State is recruiting to fill the position below:

Job Title: Duty Manager

Location: Surulere, Lagos

Description

• We are currently in need of a Duty Manager to help to oversee facilities, security and customers as well as oversee daily operations by ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.

Job Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff and equipment.
• Collaborate with external parties such as suppliers, travel agencies,      event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.

Job Requirements

• Proven experience as Hotel  Duty Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Minimum of 5 years relevant work experience
• Degree in Business Administration, Hotel / Hospitality Management or relevant field.
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.

Application Closing Date
Not Specified.