Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
HNJ Exclusive Job GOODY Bag - October Week Two UPDATE!

Reliable Steel and Plastic Industries Limited Job Recruitment (5 Positions)

Unified Payments Services Limited Job Recruitment (10 Positions)

Welcome U Shopping Centre Job Recruitment (9 Positions)

TeamAce Limited Trainee & Exp. Job Recruitment (70 Positions)

Amies Recruitment Agency Job Recruitment (4 Positions)

UnoCasa Limited Job Recruitment (3 Positions)

Recare Limited Job Recruitment (3 Positions)

Pentfield Synergy World Limited Job Recruitment (4 Positions)

Alan & Grant Job Recruitment (9 Positions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Grand Oak Limited (GOL) Job Recruitment (6 Positions)

OG Chrisman Job Recruitment (3 Positions)

Aspom Travels and Tours Job Recruitment (5 Positions)

The Change Room Job Recruitment (7 Positions)

LifeBank Internship & Exp. Job Recruitment (6 Positions)

Tuslik Realty Job Recruitment (3 Positions)

Ocean Lord Limited Job Recruitment (3 Positions)

PPC Limited Job Recruitment (3 Positions)

Lumos Nigeria Job Recruitment (3 Positions)

Mamacass Restaurants Limited Job Recruitment (4 Positions)

Oilserv Limited Job Recruitment (11 Positions)

Jobvet Services Job Recruitment (6 Positions)

Tybtitx Services International Limited Job Recruitment (4 Positions)

Lacare Staffing Solutions Job Recruitment (8 Positions)

Fresh2Go Job Recruitment (4 Positions)

Elite Logistics & Development Services Limited Job Recruitment (3 Positions)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Osun State University (UNIOSUN) Job Recruitment

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Ama-Zuma Oil & Gas Nigeria Limited Job Recruitment (5 Positions)

Myrtle Management Consultants Limited Job Recruitment (5 Positions)

Avetium Consult Limited Job Recruitment (3 Positions)

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Grow Strong Foundation (GSF) Job Recruitment (5 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Trusted Oil & Gas, Power, and Renewable Energy Service Company Job Recruitment (10 Positions)

New Hope Agriculture and Technology Nigeria Limited Job Recruitment (4 Positions)

Premiere Urgence Internationale (PUI) Job Recruitment (3 Positions)

Reime West Africa Limited Internship & Exp. Job Recruitment (5 Positions)

Abbey Mortgage Bank Plc Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (16 Positions)

FHON Consulting Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

Salpha Energy Limited Job Recruitment (3 Positions)

Lafarge Africa Plc Job Recruitment (3 Positions)

Sahara Group Job Recruitment

Ganfeng Lithium Industry Limited Job Recruitment (3 Positions)


Contact Centre Supervisor at ConSol Limited

Posted on Thu 15th Oct, 2020 - hotnigerianjobs.com --- (0 comments)


ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Contact Centre Supervisor

Location:
Oshodi, Lagos
Job Type: Full Time

Job Objective / Purpose

  • Supervise Contact Centre Staff to ensure productivity and quality metrics are met and/or exceeded.
  • Coordinate and motive Contact Centre staff (assigned teams).

Job Responsibilities

  • Supervise the daily activities of the Contact Centre Agents (Teams).
  • Manage the resolution of customers issues escalated through the Team leaders and Agents.
  • Create a balance workforce schedule for the Agents in the Contact Centre.
  • Daily, Weekly and monthly compilation of Contact Centre activity and performance reports.
  • Monitor Contact Center quality of service delivery in real time utilizing supervisory tools and processes.
  • Ensure effective escalation of complaints, enquiries or queries to the Assistant/ Contact Centre Managers.
  • Identify and recommend tools and methodologies for improving service delivery and performance.
  • Identify skill gaps and training needs of the Contact Centre agents.
  • Mentoring, coaching and motivating staff to ensure higher performance and staff retention rate.
  • Conduct performance appraisal for Contact Centre Team leads and Agents (Scorecard).
  • Ensure Agents and Team leads are fully aware of the Contact Center rules and regulations.

Job Requirements  
Education Qualification:

  • Minimum of a Bachelor's Degree or a Higher National Diploma (HND) from a recognized institution.

Professional Qualification:

  • Relevant Contact centre operations certification

Experience:

  • Minimum of 2 - 5 years relevant work experience in the Contact Centre
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Application Closing Date
26th November, 2020.

Sorry, this listing is no longer active.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *