Debt Collections Manager at ConSol Limited

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Debt Collections Manager

Location: Oshodi, Lagos
Job Type: Full Time

Job Objective/ Purpose

• Overseeing and managing all the Debt Collections business of ConSol Limited.

Job Responsibilities

• Ensuring & Monitoring repayments from a portfolio of Debtors.
• Define and manage the debt collections business processes.
• Collecting and summarizing data for a complete and detailed financial / data recovery report for Management and Clients use.
• Definition and performance management of Target KPAs / KPIs.
• Monitoring the volume, quantum and quality of outbound calls made by the DCAs.
• Developing strategies for the resolution and the collection of bad debt.
• Developing and implementing strategies to improve overall collections significantly.

Job Requirements

Education Qualification:

• Minimum of a Bachelor's Degree or a Higher National Diploma (HND) from a recognized institution of higher learning.

Professional Qualification:

• Financial / Debt recovery Management or equivalent.

Experience:

• Minimum of 5 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Application Closing Date
10th December, 2020.