Debt Collections Agent at ConSol Limited

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back-office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Debt Collections Agent

Location: Oshodi, Lagos
Job Type: Contract

Job Description

• Contacting & Interacting with Debtors via telephone:
• Collecting payment on debts.
• Understanding the reasons for late payment.
• Ensuring the resolution of delinquent accounts.
• Tracking outstanding debts.
• Plan course of action to recover owed money.
• Negotiating payoff deadlines and payment plans.

Job Requirements
Education Qualification:

• Minimum of ND in Mass Communications or any related field.

Professional Qualification:

• Relevant Contact centre operations certification.

Experience:

• Minimum of 1-2 years relevant work experience at a Contact Centre
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Application Closing Date
10th December, 2020.