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Relationship Management Officer at Wema Bank Plc

Posted on Thu 22nd Oct, 2020 - hotnigerianjobs.com --- (0 comments)


Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position of:

Job Title: Relationship Management Officer

Location: Lagos

Job Purpose

  • To contribute to business development and execution of branch sales plans to achieve desirable profitability.
  • To foster a productive, value- producing relationship between the bank and customers.

Key Responsibilities/Accountabilities

  • Delivers and maintains customer service standards at all times, for improved service delivery.
  • Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
  • Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Pro-act to changes in market place
  • Effectively convert service recovery to sales opportunities and sustained client loyalty. 
  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
  • Ensure all documentation is valid and complete in assigned portfolio.

Application Closing Date
5th November, 2020.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Position as subject of email.


  

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