Customer Service Officer at Virgin News Media

Virginnews Media is a premium online news that is written exclusively for Nigerians. It’s packed with up-to-the-minute local and national breaking news, entertainment, sports, metro, politics and opinions.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Our company is looking for a professional Front Desk Officer to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the administrative duties, and maintaining the office budget.
• Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and takedown messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.

Requirements

• Degree in any field is required.
• A minimum of 2 years’ proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.
• Age 21 - 28 years.

Salary
N100,000 monthly.

Application Closing Date
30th November, 2020.