Call Center (Recovery Officers) at Scimitar Global Services Limited (SGSL)

Scimitar Global Services Limited (SGSL) is an Information, Communications and Technology Company in Nigeria that provides you with Technology Driven Solutions for your business.We specialize in the fusion of Business Processes and Modern Technology as our strategy to help optimize your Sales, Marketing And Customer Service Activities for increase sales revenue and to achieve significant cost reduction for your business. Our team of professionals are trained to look at your entire business model in order to design a specifically suited business solution for your unique business needs within our services and solutions space.

We are recruiting to fill the position below:

Job Title: Call Center (Recovery Officers)

Location: Ikeja, Lagos
Employment Type: Contract

Job Description / Requirements
Note: Task is to make outbound calls to customers to recover and collect debts. Note: DEBTS!

• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers to get them to meet their loan obligations.
• Keep records of all conversations in our call Center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal / team qualitative and quantitative targets Requirements
• Previous experience in a recovery and also customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• A minimum of High school Certificate
• Minimum of 2-5 years work experience

Application Closing Date
18th November, 2020.