Customer Support & Quality Assurance Intern at Whogohost Nigeria

WhoGoHost is currently the largest web hosting company in Nigeria and the West African region with a dedication to helpingcustomers grow and succeed online. Focused on delivering top-notch support and the best offerings, WhoGoHost continues to evolve and introduce new ways to engagecustomers and support their businesses.

We are recruiting to fill the position below:

Job Title: Customer Support & Quality Assurance Intern

Location: Lagos,
Employment Type: Internship

Job Description

• Are you smart, self-driven, and looking for an opportunity to learn and have a career in the IT field - especially the Cloud Hosting industry?
• We are a vibrant and dynamic young team that encourages and supports everyone to achieve and deliver their best.
• If you intern with Whogohost, we will take you on the journey to develop your technical and professional skills with intense training.

Job Duties

• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
• Troubleshoot a variety of basic technical and non-technical issues customers have with their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Meet and exceed performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
• Provide front-line support for level one escalation via telephone/email support to customers for their queries
• Send reminders to customers through call/email for renewal
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Perform miscellaneous tasks as assigned.

Personal Skills & Requirements

• Must be a fast learner and a quick thinker
• Must possess excellent communication skills (oral and written)
• Must be friendly, polite and represent the company professionally while interacting with our customers
• Must be prepared to run shifts
• Must have a laptop with steady electricity, internet connection and must be computer proficient
• Must be able to work remotely and at the office location when required
• Minimum of HND / B.Sc qualification.

Why Join Our Team?

• We operate a family work culture where you will be loved
• There is an opportunity for career advancement - if your performance meets and exceeds required standards
• We have a flexible and fun work environment
• Training and personal development opportunities
• Medical care with a leading provider
• You will meet and work with professionals in diverse fields
• A monthly allowance will be provided periodically for you to work remotely
• And lots more!

Salary
N40,000 monthly.

Application Closing Date
31st October, 2020.