Customer Service Officer at Solid Rock Hospital

Solid Rock Hospital (Medical and Dental clinic) is a privately owned and an ultra-modern Hospital with 26 beds located at No. 6 Akinsanya Street Ojodu Lagos. The Hospital was founded on June 21, 1992. It is fully registered with the Corporate Affairs Commission with Registration number: RC. 219842.

We offer both Medical and Dental Services to our clients. Among the services offers include but not limited to; surgeries, General medical services, Obstetrics and Gynaecology, immunization, Family planning, ENT, orthopaedic, Children intensive care services, comprehensive dental care services , inpatient care services, Paediatrics, Ultrasound services/ECG, Emergency services, Ambulance services, Dietetics, Laboratory services etc.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ojodu Berger, Lagos
Employment Type: Full-time

Responsibilities

• Receive inbound calls from customers; providing information regarding services
• Responds promptly to general inquiries from staff and clients via e-mail and phone calls
• Assist customers by answering questions and solving problems.
• Greets clients on arrival to the Hospital
• Register New Patients (Clients ) on the medical record system software
• Filling and retrieval of patient records.
• Invoicing and receipt of payments
• Liaise with HMO/NHIS on behalf of patient and take necessary approvals
• Control the traffic flow of patients at the reception area.
• Any other assigned task

Qualifications

• B.Sc in any Social Science or Science course
• Should have a minimum of 2 years Post NYSC

Knowledge, Skills And Abilities:

• Caring and compassionate nature
• Excellent teamwork and people skills
• Ability to use initiative
• Ability to deal with emotionally charged and pressured situations
• Verbal and written communication skills
• Resilience
• Excellent knowledge of HMO/NHIS scheme
• Good computer skills
• Outstanding organizational and multi-tasking skills
• Excellent Human relational skills

Application Closing Date
10th November, 2020.