Customer Relations Officer at Africa Strategy Advisers

Africa Strategy Advisers - We are a technology enabled consulting partnership firm based in Nigeria with clients across Nigeria providing business development consulting and strategic business re- engineering, helping to build strong, robust businesses in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lagos
Employment Type: Full-time

Job Description

• As a CRM officer, you will be at the very heart of the company's strategies. You will collaborate with the performance team in order to achieve the company's objectives & goals.
• You will be joining a friendly team that is motivated in making data-driven decisions with the goal of growing demand and expanding revenue streams.

Duties

• Tracking campaigns' performances.
• Reporting.
• Planning and delivering CRM strategies for the company to ensure customer retention and loyalty.
• Ensuring that the platform works perfectly across all departments and that it captures all required information at key points in the customer's life cycle.
• Customer Journey Mapping (CJM) work. These will include customer profiling and analysis.
• Overseeing direct communications with customers through the CRM.
• Monitoring and maximizing customer lifetime value strategies to ensure maximum profitability.

Qualifications

• Bachelor's Degree qualification
• 1-3 years of experience in a similar role (gambling or e-commerce experience offers a significant advantage). Knowledge of CRM best practices.
• Excellent knowledge of various aspects of digital marketing; Paid Search, PPC, Display, Email, Mobile and so on.
• Certification in CRM & Digital Marketing is a plus.

Application Closing Date
10th November, 2020.